Incident Response Training

This 45 minute course covers everything you need to know about resolving high severity incidents during your on-call shift. Although outages are never any easy situation, this course includes tips and tricks to put you at ease, be more prepared, and calmly drive outages to resolution.

Early Access Price $79 $149

Incident Management Training

Lifetime access to this video course and training resources.

OpsDrill provides a no questions asked, money back guarantee. Lifetime access to the course including future enhancements. Each unit purchase is for a single student and is non-transferrable.

Course Contents

  • Evaluating Severity of an Incident
  • Declaring an Incident
  • Staying Calm
  • Incident Commander Role
  • Psychological Safety
  • Deployment Rollback
  • Communication
  • Delegation
  • Coordination
  • Resolution
  • Blameless Postmortums

Course Benefits

Adopting an Incident Management Framework

Without a plan, chaos is the default. A common anti-pattern is that a single heroic individual is always saving the day. But that isn't fair. There is a better way. This course is a useful tool in transforming your team, org, and company to adopting a standardize incident management process.

New Employee Onboarding

When new employees are ready to join the on-call rotation, you can assign them this video. It will help prepare them for their first on-call shift, in addition to shadowing on-calls prior to their first shift.

Annual Training Refresher

This course is designed to be 45 minutes, so that it is a good use of time. We all get rusty now and then, so re-assigning this training on an annual basis can really help. Purchasing a seat for an individual gives them access forever, including future updates to the content.

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